Fraud Risk Management Director

  • Remote
  • Software Development
  • Welcome
  • Come join us
  • Benefits

Welcome

What we do.

Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

Come join us

Benefits

When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.

Job Details

The Fraud Risk Management Director is a go-to resource for VCAS client support in fraud risk management. This position will focus on building a global business intelligence strategy to enable preemptive and proactive insights critical to reducing fraud and increasing approval rates for our clients. This position will deliver on a subset of risk and identity product deliverables including drafting communications, evaluation towards rules optimization, reporting on new fraud patterns, preventative solutions, benchmark studies, etc. Equally, this position will research and answer ad-hoc customer risk inquiries with the intent of enhancing customer retention and engagement by recommending appropriate solutions. This includes new account integration with a focus on establishing the client’s rules structure on the VCAS platform.

What you'll be doing:

  • Partner with and provide subject matter expertise, guidance, and best practices to clients to optimize their fraud risk decisions, reduce fraud and increase approval rates
  • Produce regular, detailed reporting, client engagement sessions, product demonstrations, implementation and/or optimization presentations to clearly explain the performance of current risk management strategies, and if appropriate, suggested improvements to business processes and strategy
  • Analyze various data streams to compile credible, accurate business intelligence in support of fraud risk management
  • Develop various reporting and documentation to support a client’s direct risk management needs, as well as publish network level intelligence for all clients
  • Proactively engage with key clients and cross-organizational teams
  • Provide training and support, both internally and externally, in areas of fraud management, risk strategy, and business intelligence
  • Solicit, collect, analyze, and report on new fraud vectors or feature improvements to our products, models, and services
  • Partner with leadership and change management to embed customer insights into the product and model team's development priorities

 

What you'll need:

  • Minimum of a Bachelor's degree in Finance, Risk, Statistics, or related discipline
    • In lieu of degree, a high school diploma/equivalent with 8 or more years related experience and/or training or equivalent combination of education and experience will be considered
  • 10+ years’ experience in a business analytics role
  • 4+years’ experience in client consulting and/or a fraud risk management role
  • Computer analytic skills including MS Office with advanced skills in Excel (knowledge of spreadsheet functionality: v-look-up, pivot tables, charts, graphing and macros)
  • Demonstrated ability to establish, maintain, and deepen partnerships with customers
  • Proven ability to create and present a data story of complex insights to a general audience
  • Advanced degree of analytical and decision-making abilities
  • Experience in handling large scale, unstructured data and working with distributed computing
  • Understanding of fraud risk management concepts and application
  • Payments industry knowledge
  • Ability to travel globally 5-10% via air or land

 

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position requires the incumbent to be available during core business hours.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers and reach with hands and arms.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. 

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area, or any Visa office. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model.   Hybrid work is also expected for any candidate within a 50 mile commute of a Visa office.  This hybrid model includes in office and work from home days each week.

Health

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area, or any Visa office. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model. Hybrid work is also expected for any candidate within a 50 mile commute of a Visa office. This hybrid model includes in office and work from home days each week.

Health

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Cardinal

Fraud Risk Management Director

Job LocationRemote
Job TeamSoftware Development
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