Senior Agile Team Facilitator

  • Remote
  • Operations
  • Welcome
  • Come join us
  • Benefits

Welcome

What we do.

Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

Come join us

Benefits

When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.

Job Details

The Senior Agile Team Facilitator will guide the Infrastructure Engineering & Operations teams to use Agile practices. This position will manage the sprint/iteration activities, facilitate agile ceremonies, and collaborate with the team on roadmap planning, prioritization, and goals. This position will be an agile ambassador, leading many agile initiatives and act as an Iterations Manager for one or two teams.

What You'll Do:

  • Act as the Iterations Manager for one or two agile Infrastructure Engineering and Operations teams
  • Lead organizational agile ceremonies such as Sprint Reviews, Sprint Retrospectives and other organizationally defined agile ceremonies
  • Coach agile team members on metrics
  • Shield the team from outside distractions and interferences
  • Communicates sprint work and accomplishments to stakeholders and the organization
  • Manages the daily triage processes for any operational tickets that are filtered into the team
  • Identify methods of continual team improvement, support team efforts surrounding growth
  • Build a safe and trusting environment where problems can be raised with an emphasis on problem solving
  • Facilitate team accomplishment of work
  • Facilitate discussion, decision making, and prioritization during daily standup, backlog refinement and other agile ceremonies
  • Collaborates with the Operations managers on backlog refinement and defining Epic level acceptance criteria
  • Coordinates the activities of the team as it relates to writing and estimating user stories
  • Establishes team capacity and velocity, and manages sprints accordingly
  • Develops agile team and identifies the organizational Definition of Ready and Definition of Done

What we need you to have:

  • Minimum of a Bachelor’s degree in technical or related discipline
  • In lieu of degree, a high school diploma/equivalent with six or more years related experience and/or training or equivalent combination of education and experience will be considered
  • 5+ years’ experience in a coaching or agile-focused role at an agile organization
  • At least 3 years of experience acting as an Iterations Manager for a high-performing agile team
  • Hold an agile certification such as CSM, PSM, PMI-ACP and or scaled agile certification (such as SAFe, LeSS, Agile @ Scale or
  • Disciplined Agile)
  • Demonstrated agile mindset and understanding of DevOps & Agile Principles
  • Experience with agile process tools such as JIRA
  • Applied experience in a leadership role (direct or indirect), ability to rally a team around product delivery
  • Experience maturing processes in a growing organization

What we would love for you to have:

  • Technical education
  • Experience in a Technology-driven, Product-lead organization

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position requires the incumbent to be available during core business hours.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers and reach with hands and arms.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. 

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area, or any Visa office. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model.   Hybrid work is also expected for any candidate within a 50 mile commute of a Visa office.  This hybrid model includes in office and work from home days each week.

Health

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area, or any Visa office. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model. Hybrid work is also expected for any candidate within a 50 mile commute of a Visa office. This hybrid model includes in office and work from home days each week.

Health

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Cardinal

Senior Agile Team Facilitator

Job LocationRemote
Job TeamOperations
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