Sales Engineer (Bilingual)

  • Remote
  • Global Customer Services
  • Welcome
  • Come join us
  • Benefits


What we do.

Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

Come join us


When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.

Job Details

The Sales Engineer, or what is known internally at CardinalCommerce as the Solution Engineer, helps potential customers understand, compare, and contrast the solutions that are available for buying; helps ensure that the solutions work successfully once the buying decision has been made; and maximize sales for CardinalCommerce by providing such help to the customers. You will work side by side with sales and come in once the initial relationship has been built to ensure the client and their technical team understands all the technical aspects and ramifications of the deployment. We are seeking a bilingual candidate with fluency in English and Spanish to support our Spanish-speaking customers.

What You'll Do:

  • Work with the Client’s technical team to define how the product will be deployed
  • Manage RFI/RFP requests and contracting processes, standardize best practices, and establish SLAs to drive rapid cycle times and maximum opportunity conversion
  • Partner with our internal client-facing teams to ensure seamless client transitions, interacting with and influencing all levels of the organization, including senior executives
  • Ensure projects are completed on time and within budget
  • Manage multiple customer engagements concurrently
  • Solution design for various Cardinal products and Services

What we need you to have:

  • Minimum of a Bachelor's degree
    In lieu of degree, a high school diploma/equivalent with four or more years related experience and/or training or equivalent combination of education and experience will be considered
  • Fluency in Spanish and English
  • 3+ years of experience in sales engineering of technical products or customer support and activation of technical products
  • Demonstrated success in account / pipeline management and strategic account and portfolio planning
  • Strong relationship management and consultative selling skills
  • Strong negotiation, influencing and collaboration skills
  • Ability to drive results and successfully handle multiple priorities against tight deadlines
  • Ability to proactively identify business opportunities and persuasively influence both internal and external constituents
  • Strong financial acumen

Additional Information:

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position requires the incumbent to be available during core business hours.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers and reach with hands and arms.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. 

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model. This hybrid model includes in office and work from home days each week.


Sales Engineer (Bilingual)

Job LocationRemote
Job TeamGlobal Customer Services