Help Desk Specialist

  • Mentor, OH, United States
  • Operations
  • Welcome
  • Come join us
  • Benefits


What we do.

Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

Come join us


When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.

Job Details

We are seeking two Help Desk Specialists (or what's known at Cardinal as Technical Assistance Center Specialists) to join our Operations team. The ideal candidate will be a creative problem solver with the ability to troubleshoot effectively for end-users. The individual we are seeking will be a part of a team that supports 300 onsite and remote users. They will be expected to ensure that network access needs are met in a timely manner, providing on-going centralized management of mission critical applications.

What You’ll Do:

Your day-to-day will include performing product platform and business support, system technology deployments, infrastructure maintenance, and support the information security administration for the organization. As a TAC Specialist, you will be expected to:

  • Respond to, and resolve/manage, all computer/mobile issues at the corporate headquarters
  • Troubleshoot software/hardware configurations in Active Directory, Windows OS, Mac OS
  • Work with onsite and remote users to ensure that network access and connectivity needs are met in a timely manner
  • Provide on-going centralized management of mission critical applications
  • Complete information technology projects as assigned
  • Support ancillary technology and business process projects
  • Perform Administrative functions:
    • New hire onboarding and employee termination processing
    • Software purchasing and management
    • Asset Management
    • Inventory Management
    • Vendor Management
    • Documentation

What We Need You to Have: 

  • Minimum of a Bachelor’s degree in a technical field of study
    • In lieu of a Bachelor’s degree, a high school diploma/equivalent plus 4 years’ experience will be considered
  • Technical knowledge of Microsoft products, including Windows, Active Directory, and Office
  • Experience with:
    • Active directory support implementation
    • Telecommunications system knowledge
    • Microsoft OS and Server support
    • Server hardware technology support
    • Data Backup and recovery support
    • VPN connectivity support
    • Mobile Technology
  • Working knowledge of Cisco IOS and firewall technologies

What We'd Like You to Have: 

  • Certification(s) related to Information Systems/Information Technology


Role is required to report on site to our location in Mentor, OH. We are unable to offer relocation or sponsorship.

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Cardinal/Visa is an EEO employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Cardinal/Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position requires the incumbent to be available during core business hours.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. 

Relocation assistance will not be offered.

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.


Help Desk Specialist

Job LocationMentor, OH, United States
Job TeamOperations