Systems Engineer

  • Remote
  • Operations
  • Welcome
  • Come join us
  • Benefits


What we do.

Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

Come join us


When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.

Job Details

The Systems Engineer will contribute to the Operations group through continuous improvement and continuous delivery of our application support functions, process re-engineering, automation scripts, and analyzing data to contribute to CardinalCommerce goals and initiatives. This role will require the ability to solve deep, technical problems and build innovative solutions in a fast-paced environment.

What You'll Do:

  • Participate in functional and technical meetings throughout the development lifecycle.
  • Understand application architecture and transaction flows to provide support to internal and external customers.
  • Troubleshoot, diagnose, and fix production software issues.
  • Develop monitoring solutions.
  • Perform software maintenance and configurations.
  • Perform SQL queries to solve technical problems.
  • Provide direct support during deployments and general production.
  • Prioritize requests from operations, development, and support teams.
  • Collaborate with operations, development, and support teams to design self-service solutions.
  • Design and develop tools for automation and process improvement.
  • Analyze large quantities of data to find trends or patterns of potential issues.
  • Explore new technologies to solve current issues.
  • Mentor junior members of the team.

What We Need You to Have:

  • Minimum of a Bachelor's degree in information technology or a related field.
    • In lieu of a degree, a high school diploma or equivalent with four or more years of experience and/or training, or an equivalent combination of education and experience, will be considered
  • Basic knowledge of web-based, service-oriented application development
  • 3+ years of experience in the following:
      • Diagnosing, reporting, tracking, and resolving quality issues
      • Developing and executing manual and automated test suites
      • QA tools and techniques, bug tracking systems, test design and execution
      • Variety of programming languages and environments
      • Testing web-based enterprise applications
  • Basic understanding of MS SQL server
  • Demonstrated software development and technical skills
  • Ability to use MS Office products
  • Great written communication skills
  • Strong organizational skills and ability to juggle multiple projects at once

What We'd Like You to Have:

  • Knowledge of object-oriented programming experience - C#, Java, HTML, XML, JavaScript, SQL, JQuery, CSS, AJAX, IIS, Tomcat
  • Experience with Windows and Linux OS
  • Experience with DNS and load balancers
  • Understanding of IIS, .Net, Tomcat, and Java architecture.
  • Experience with scripting languages such as Powershell
  • Knowledge of source control systems

Additional Information:

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position requires the incumbent to be available during core business hours.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers and reach with hands and arms.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. 

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model. This hybrid model includes in office and work from home days each week.


Systems Engineer

Job LocationRemote
Job TeamOperations