&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;img src=&quot;https://images.win.cardinalcommerce.com/EloquaImages/clients/VisaGlobalMarketing/%7B472ea9f3-5904-40ca-bedf-3d6fff9306cc%7D_Greenhouse-LinkedIn-Image.jpg&quot; alt=&quot;&quot; width=&quot;1200&quot; height=&quot;422&quot;&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;The Operations Technical Services Specialist I will support the Global Customer Services department through implementation and support of key management processes, certificate implementation, File Processor, and Reporting Extract.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;THIS IS HYBRID POSITION with average in office days around 2-3 depending on team needs. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model. Hybrid work is also expected for any candidate within a 50 mile commute of a Visa office. This hybrid model includes in office and work from home days each week.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you&#39;ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Implementation and support of key management tasks which includes creation, alteration, configuration, and distribution of cryptographic keys&lt;br&gt;• Implementation and support for File Processor, a Cardinal-developed incoming data processing platform for receiving cardholder data from customers&lt;br&gt;• Implementation and support for Reporting Extract, a Cardinal-developed bulk reporting platform for delivering data to customers&lt;br&gt;• Collaborate with business and implementation teams to improve processes&lt;br&gt;• Develop and maintain documentation around processes&lt;br&gt;• Design and implement automation scripts&lt;br&gt;• Work with software engineering on issues to perform a root cause analysis&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Competencies:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Demonstrates extreme attention to detail; listens and requests clarification&lt;br&gt;• Follow precise procedures and policy&lt;br&gt;• Great written communication skills&lt;br&gt;• Motivated, self-starter, willing to learn new programs&lt;br&gt;• Takes the initiative to research and learn on their own&lt;br&gt;• Contributes to building a positive team spirit&lt;br&gt;• Puts success of the team above own interests&lt;br&gt;• Displays passion and optimism, inspires respect and trust&lt;br&gt;• Supports organization’s goals and values&lt;br&gt;&lt;br&gt;&lt;strong&gt;What we need you to have:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Minimum of a Bachelor’s degree&lt;br&gt;o In lieu of a degree, a high school diploma or equivalent with four or more years of related experience and/or training, or an equivalent combination of education and experience, will be considered&lt;br&gt;• 1+ years of experience implementing and troubleshooting software applications&lt;br&gt;• 1+ years of experience diagnosing, reporting, tracking, and resolving quality issues&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What we&#39;d love you to have:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Experience with creation, alteration, configuration, and distribution of encryption keys&lt;br&gt;• Experience working with an HSM&lt;br&gt;• Experience implementing and troubleshooting SFTP&lt;br&gt;• Experience developing and executing manual and automated test suites&lt;/p&gt;
&lt;p&gt;Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.&lt;/p&gt;
&lt;p&gt;This position requires the incumbent to be available during core business hours.&lt;/p&gt;
&lt;p&gt;Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.&lt;/p&gt;
&lt;p&gt;Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.&lt;/p&gt;

Global Customer Services

Mentor, Ohio, United States

Headquarters - Mentor OH

Remote

Operations Technical Services Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;img src=&quot;https://images.win.cardinalcommerce.com/EloquaImages/clients/VisaGlobalMarketing/%7B472ea9f3-5904-40ca-bedf-3d6fff9306cc%7D_Greenhouse-LinkedIn-Image.jpg&quot; alt=&quot;&quot; width=&quot;1200&quot; height=&quot;422&quot;&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;What you&#39;ll do:&lt;/strong&gt;&lt;br&gt;The Technical Assistance Center (TAC) Associate is the first point of contact for technology support and works under the supervision of the IT Manager. This position is responsible for providing Tier 1 support to local and remote customers (employees) which includes workstation deployment, applications, network services, and peripherals. (This is an onsite deskside support position)&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Essential Functions:&lt;/strong&gt;&lt;br&gt;• Monitor and respond to support request tickets in a timely manner&lt;br&gt;• Provide technical assistance to user workstations: configuration, updates, network connectivity&lt;br&gt;• Diagnose and resolve peripheral hardware concerns (printers, headsets, monitors)&lt;br&gt;• Assist with user access to business-critical applications&lt;br&gt;• Work closely with internal/external resources to identify trends and implement preventive measures&lt;br&gt;• Escalation of unresolved incidents to appropriate stakeholders and process owners&lt;br&gt;• Create and edit help desk knowledgebase documentation&lt;br&gt;• Maintain asset management and inventory system to ensure accuracy&lt;br&gt;• Track and record product or service issues for proper reporting&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Additional Responsibilities:&lt;/strong&gt;&lt;br&gt;• Working with VISA helpdesk&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Competencies:&lt;/strong&gt;&lt;br&gt;• Problem-solving&lt;br&gt;• Analytical&lt;br&gt;• Organized and able to manage time&lt;br&gt;• Motivated, self-starter&lt;br&gt;• Thrive in a fast-paced environment&lt;br&gt;• Punctual, dependable&lt;br&gt;• Puts success of team above own interests&lt;br&gt;• Displays passion and optimism&lt;br&gt;• Supports organization goals and values&lt;br&gt;• Flexibility to support regions outside of the US&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What we need you to have:&lt;/strong&gt;&lt;br&gt;Required:&lt;br&gt;• Minimum of an Associate’s degree or technical certification&lt;br&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; o In lieu of an Associate’s degree, a high school diploma/equivalent plus 2 years’ experience will be considered&lt;br&gt;• 1+ years’ experience in customer service&lt;br&gt;• Excellent written and verbal communication skills&lt;br&gt;• Technical proficiency&lt;br&gt;• Familiarity with various operating systems (Windows 7/10 and MacOS) and basic hardware support&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What we&#39;d like you to have:&lt;/strong&gt;&lt;br&gt;• Knowledge of Salesforce&lt;/p&gt;
&lt;p&gt;Physical Requirements:&lt;br&gt;This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Cardinal/Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Cardinal/Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.&lt;/p&gt;

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Total Results (2)

Operations Technical Services Specialist

IT Helpdesk Support/TAC Associate